FREQUENTLY ASKED QUESTION

Q1: How About the MOQ?
A1: Most product’s MOQ are 100 pcs.

Q2: Can I place sample order?
A2: Highly Welcome your sample order to test our quality first!

Q3: Can I print my logo?
A3: Yes, OEM/ODM service is available.
Print logo pen’s body, etc. (Logo color is better less than 3 colors)
Laser logo on the bottom cap, etc.
Different battery light color and different color mouthpiece are available.
For details, Please kindly contact the sales persons.

Q4: How to order the products?
A4: Step1. Tell us what model and quality you need, Get Latest Quote
Step2. Make Proforma Invoice
Step3. Confirmed PI to us, and arrange the payment.
Step4. Once we get payment, we will make production samples to confirmed
Step5. After confirmed, start to produce.

Q5: How do we make the payment?
A5: We accept Paypal, Western Union, TT.

Q6: What’s the delivery time?
A6: The delivery time for sample order is normally 1-3 working days after full payment received.
For bulk order, it’s about 10~25 working days after deposit received.

Q7: How would the goods be shipped?
A7: For small quantity order , we ship via DHL, UPS, TNT, Fedex express.
For bulk order, by air and by sea normally.

Q8:How long for the warranty?
A8: 3 months for pods, 6 months for battery,12 months for chargers and accessory.

If you have any other questions, please write email to us or call us , we will reply you ASAP.